What does being a registered NDIS provider mean?
A service provider is a person, business or organisation who delivers funded services. Service providers have different areas of experience and expertise.
Providers who are registered with the NDIS are called ‘NDIS registered providers’. They meet strict government quality and safety requirements.
If your NDIS funding is NDIA-managed, you can only use NDIS registered providers to deliver your services. Participants who self-manage or have a Plan Manager to manage their NDIS plan, can use NDIS registered providers and non-registered providers.
What services are we registered to provide through the NDIS?
We are registered to provide:
- Early intervention supports – Under 7 years and Therapeutic supports – 7+ Years
- Specialist Behaviour Support (Improved relationships) –7+ years
Policy and Procedures
Access to service
Astra King & Assoc. is not an acute service provider. Clients in crisis will be referred to the relevant crisis service’s.
Astra King & Assoc. is not equipped to cater for adult mental health (with the acceptation of developmental disabilities) , drug and alcohol or any other types of addiction.
Cancelations
(For the full policy and procedure please see our resource desk)
To cancel an appointment call the practice on 9770 6777. If the phone is unattended then please leave a message.
Where supports are cancelled with notice (as set out in the Service Agreement), no charge applies.
In the event that cancellation is not made by 3pm the day prior to service or the customer no-shows, Astra King & Assoc. will charge the customer for the supports that would have been delivered.
Service agreement
All new clients will be introduced to a service agreement on your first session and your provider will go through it with you and discuss any queries you have before singing and agreeing to it.
Staff absences
When a Psychologist/ professional is taking a planned time off they will give participants reasonable notice. The participant can then decide if they would like to see a different psychologist/ professional at the practice during that time or if they would like to make a booking for when the psychologist returns.
If the psychologist/ professional has unplanned leave then the participant will be notified in a timely manor and offer the next available appointment.
Astra King & Assoc. is not an acute service, any participants in crisis will be referred to the appropriate crisis services.
Complaints (For the full policy and procedure please see our resource desk)
Share your complaint with your direct supervisor. If there is any reason you would not want to take your concern to them then you can place your complaint in writing by using one of our complaint brochures located at the resource table. You could also place it in writing and hand it in at the desk to the practice manager or email it to [email protected].
If you are unhappy with your response you can take your complaint directly to the NDIS commission on 1800 035 544
Or APHRA (Australian Health Practitioner Regulation Agency). For assistance, call AHPRA on 1300 419 495 and ask to speak to a Notifications Officer.
Information collection and privacy (For the full policy and procedure please see our resource desk)
- We collect information from clients and third party service providers when consent is given.
- By engaging us and signing consent in our welcome pack or otherwise engaging our counselling services, you consent to us and our psychologists collecting, using and disclosing your personal information (including Health Information) for the purposes specified in this Privacy Policy.
- We will only disclose personal information to additional third parties with your consent in accordance with this Privacy Policy or if permitted or authorized to do so by law.
Access to your information (For the full policy and procedure please see our resource desk)
- You can request, and we will provide you with access to, any personal information we hold about you (including any Health Information) (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.
- If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update you details or raise any privacy concerns you may have, please contact us at: 97706777
Removal of consent (For the full policy and procedure please see our resource desk)
- To remove consent just fill out the bottom of the consent page where it reads removal of consent. This can be done at any time.
Access to an Advocate or an Interpreter
- On making the booking for your appointment please discuss with the receptionist if you require an interpreter. Which is accessible through the NDIA.
- If you require an advocate please discuss with your practitioner or take an advocate brochure from our resource desk.
When you make contact with Astra King & Assoc., the administration manager (or receptionist in her/his absence) will discuss options based upon your description of needs and chosen funding arrangement:
- potential professionals/ services;
- all financial responsibilities;
- you choose who you would like to book your service with.
- book an appointment time that suits you within practice hours
In your initial appointment we will work together and fill out the paperwork in our New participant pack. During this time you will be able to talk through your NDIS goals with your chosen provider and make a plan forward prioritising your goals to work on.
At Astra King & Assoc. we respect everyone and do not discriminate, working with all families from an endless variety of backgrounds. Your provider will ask you at your initial appointment if there are any values or beliefs that we need to be made aware of to ensure you feel safe and comfortable at the practice.